Refund policy

Exchange Policy – UpperQuest

At UpperQuest, we value our customers and ensure every product is carefully packed before dispatch. Please read our exchange policy carefully before placing an order.

✅ Exchange Policy

We offer exchange only. Returns and refunds are not available.

Exchange is applicable in case of:

Size issues

Color issues

Damaged or defective products

❌ No Return / No Refund

We do not provide returns or refunds under any circumstances.

Once an order is delivered, it cannot be returned for a refund.

🔁 Exchange Conditions

Exchange requests must be raised within 48 hours of delivery.

The product must be:

Unused and unwashed

In original condition

With original tags and packaging intact

Exchange is subject to availability of size/color.

🎥 Mandatory Unboxing Video (Important)

If the product is damaged or defective, an unboxing video is mandatory.

The video must:

Be recorded from before opening the package

Clearly show the shipping label and the issue

Exchange requests without an unboxing video will not be accepted for damaged/defective items.

💸 Exchange Charges

No exchange charges are applicable.

We provide free exchange as per policy terms.

📞 How to Request an Exchange

To request an exchange, please contact us through our Contact Us page.

Share the following details:

Order ID

Reason for exchange

Size/Color required

Unboxing video (if damaged/defective)

Our support team will assist you with the exchange process.

⚠ Important Notes

Incorrect address or failed delivery due to customer unavailability is not eligible for exchange.

Exchange requests that do not meet the above conditions may be declined.

By placing an order with UpperQuest, you agree to this Exchange Policy.